Frequently Asked Questions
Answers about our locksmith services, how a visit works, and what to expect.
General
What areas do you serve?
We serve Washington DC and Maryland, including Baltimore City and Anne Arundel, Baltimore, Carroll, Charles, Frederick, Harford, Howard, Montgomery and Prince George's counties. Call (855) 925-4888 to confirm your address.
Who will come to my location?
An experienced Mobile Locksmith Express technician with a fully equipped service vehicle. We confirm the price before any work starts.
Do you offer a warranty on your work?
We stand behind every job with a 30 day service warranty. If a lock we install or repair fails under normal use within the warranty period, we will come back and fix it at no extra charge.
What payment methods do you accept?
We accept cash, Visa, Mastercard, Apple Pay, Venmo, Cash App, PayPal and Zelle. Payment is collected on site after the work is completed.
How do you determine pricing?
Pricing depends on the type of service, lock complexity, time of day, and whether it is an emergency call. We always provide a clear estimate before starting work.
Can I schedule service in advance?
Absolutely. We offer scheduled appointments for non emergency work like lock installations, rekeying, and security assessments.
Residential
What should I do if I am locked out of my home?
Check whether any other doors or windows are unlocked. If not, call us at (855) 925-4888. Have your ID ready and be prepared to show proof of residence.
What is the difference between rekeying and replacing a lock?
Rekeying changes the internal pins inside your existing lock so old keys no longer work. Lock replacement installs an entirely new lock assembly. After moving or losing keys, rekeying is often the simpler choice.
Automotive
Can you make replacement car keys?
Yes. We make replacement keys for most makes and models including basic cut keys, transponder keys, and remote key fobs.
Do you work on transponder keys and key fobs?
Absolutely. We carry the tools needed to program new transponder keys and reprogram fobs for most domestic and foreign vehicles.
Commercial
Can you install a master key system?
Master key systems let different employees access different areas while giving management a single key for everything. We design and install these systems tailored to your business.
Emergency
Do you handle emergencies?
Yes. Lockouts and other urgent jobs are handled Monday to Saturday, 8 AM to 8 PM, and dispatched first. Call us and we will give you an honest arrival estimate.